Last Updated: September 29, 2026
At LUNARA, we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how LUNARA (“LUNARA,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or make a purchase from our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with LUNARA, we may collect certain information, including:
Information You Provide
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment and transaction information
- Account information, if you create an account
- Information you provide when contacting us
- Information you provide when requesting custom designs or products
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring website or source
- General usage and interaction information
- Cookies and similar technologies
We use this information to operate, maintain, secure, and improve our website and customer experience.
2. Notice at Collection
We collect personal information for business and commercial purposes including processing and fulfilling orders, processing payments, shipping purchases, providing customer service, communicating with customers, improving our website and services, preventing fraud, and complying with applicable legal obligations.
The categories of personal information we may collect include identifiers and contact information, commercial information, internet or other electronic network activity information, and other information that you voluntarily provide to us.
We may collect information directly from you, automatically through your use of our website, and through service providers that assist us in operating our business.
We may disclose personal information to service providers and other third parties as described in this Privacy Policy.
We do not sell personal information for monetary consideration.
Where applicable, certain disclosures of personal information for advertising or marketing purposes may constitute “sharing” under California privacy law. Our use of cookies, pixels, analytics tools, and similar technologies is described in Section 4.
3. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Ship and deliver purchases
- Communicate with you about your orders
- Respond to customer service inquiries
- Provide information you request
- Process returns, exchanges, and refunds
- Improve our website, products, and services
- Personalize your shopping experience
- Send marketing communications when permitted by law and where you have chosen to receive them
- Prevent fraud, unauthorized transactions, and other misuse
- Comply with applicable legal obligations
4. How We Share Information
We may share personal information with trusted service providers and business partners who help us operate our business, such as:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- Analytics and marketing service providers
- Customer service and communication platforms
These providers may process personal information as necessary to provide services to us or otherwise as permitted by applicable law.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or business.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Measure marketing and advertising effectiveness
You may be able to control cookies through your browser settings. Certain website functions may not work properly if cookies are disabled.
If our website uses third-party advertising, analytics, or social media technologies that involve the sharing of personal information for cross-context behavioral advertising, applicable opt-out rights may be available to you under California law.
6. Marketing Communications
If you choose to subscribe to our email or marketing communications, we may send you information about:
- New collections
- Product launches
- Special offers
- Events
- Brand news
- Other LUNARA updates
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
7. Payments
Payments made through our website are processed through third-party payment providers.
LUNARA generally does not directly store complete payment card information. Payment information is handled by the applicable payment processor according to its own privacy and security practices.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, accounting, and regulatory obligations
The length of time we retain information may vary depending on the type of information and the reason it was collected.
9. Your California Privacy Rights
If you are a California resident and applicable California privacy law applies to LUNARA, you may have certain rights regarding your personal information.
Depending on the circumstances and applicable law, these rights may include:
- The right to know about personal information collected about you
- The right to request deletion of certain personal information
- The right to request correction of inaccurate personal information
- The right to opt out of certain sales or sharing of personal information
- The right to limit certain uses of sensitive personal information
- The right to receive equal treatment when exercising applicable privacy rights
We may need to verify your identity before completing certain requests.
10. How to Submit a Privacy Request
You may contact us at:
Email: contact@lunarala.com
Subject line: Privacy Request
Please include enough information for us to understand and process your request.
We will process applicable privacy requests in accordance with applicable law.
11. Children’s Privacy
Our website is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Data Security
We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or other services.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
LUNARA
Email: contact@lunarala.com