Last Updated: September 29, 2026
Welcome to LUNARA.
These Terms & Conditions ("Terms") govern your use of the LUNARA website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms.
1. About LUNARA
LUNARA offers natural crystal jewelry, accessories, and related products.
Because natural crystals are formed by nature, each piece may vary in color, clarity, pattern, inclusions, texture, shape, and other characteristics.
These natural variations are part of the character and beauty of natural stones and are not considered defects unless otherwise stated in the applicable product description.
2. Product Information
We make reasonable efforts to accurately display product photographs, colors, dimensions, materials, and descriptions.
However, colors may appear differently depending on lighting, photography, display settings, and individual devices.
Unless otherwise stated, our products are made with natural stones and may contain naturally occurring inclusions, variations, internal fractures, cloudiness, color variations, or other characteristics.
These characteristics are natural features of the materials and should not automatically be considered imperfections or defects.
Product measurements are approximate and may vary slightly due to the handmade or natural characteristics of certain products.
3. Crystal Descriptions
Any references to the traditional meanings, symbolism, energetic associations, or spiritual properties of crystals are provided for informational and lifestyle purposes only.
LUNARA does not claim that crystals diagnose, treat, cure, prevent, or replace professional medical care for any disease or medical condition.
Crystal-related descriptions should not be interpreted as medical, psychological, financial, or other professional advice.
4. Pricing
All prices displayed on our website are in U.S. dollars unless otherwise stated.
We reserve the right to change prices, product availability, promotions, and other product information at any time.
Any applicable taxes and shipping charges will be calculated and displayed at checkout when applicable.
5. Orders
Placing an order constitutes an offer to purchase the selected products.
We reserve the right to refuse or cancel an order when reasonably necessary, including in circumstances involving:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Technical errors
- Other circumstances that may prevent us from fulfilling the order
If we cancel an order after payment has been processed, we will issue a refund for the applicable amount paid for the cancelled order.
6. Payments
Orders must be paid in full at checkout unless otherwise agreed in writing.
Payments are processed through third-party payment providers.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
7. Custom Orders
For custom jewelry, personalized designs, or specially sourced products, additional terms may apply.
Because custom products are created specifically for an individual customer, they are generally not eligible for return or exchange due to a change of mind or preference, except as otherwise provided in our Return & Refund Policy or required by applicable law.
Any custom-order requirements, pricing, materials, or design specifications will be communicated and confirmed before production begins.
8. Intellectual Property
All content on the LUNARA website, including but not limited to:
- Logos
- Brand names
- Product photographs
- Original graphics
- Written content
- Website design
- Product descriptions
- Videos
- Original social media content
is owned by or licensed to LUNARA and may not be copied, reproduced, modified, distributed, publicly displayed, or commercially used without prior written permission, except as permitted by applicable law.
9. Customer Reviews, Photos, and Other User Content
If you voluntarily submit a review, photograph, testimonial, or other content to LUNARA, you represent that you have the right to submit that content and that it does not knowingly violate the rights of another person.
By submitting content to LUNARA, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and share that content for legitimate business and marketing purposes, subject to applicable law.
We may use submitted content on our website, social media channels, email communications, and other LUNARA marketing materials.
We will not knowingly misrepresent your statements or materially alter the substance of your content.
LUNARA does not require customers to provide positive reviews or testimonials in exchange for compensation or other benefits.
If a customer receives an incentive or other material benefit in connection with providing a review or testimonial, any required disclosure will be made in accordance with applicable law.
10. Website Availability
We make reasonable efforts to keep our website available and accurate.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
We may temporarily suspend, modify, or discontinue portions of the website for maintenance, updates, technical issues, or other reasons.
11. Limitation of Liability
To the fullest extent permitted by applicable law, LUNARA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase or use of products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless LUNARA and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, misuse of the website, or violation of the rights of another person.
13. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, unless applicable law requires otherwise.
14. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
15. Contact
If you have questions regarding these Terms, please contact:
LUNARA
Email: contact@lunarala.com